How can I place an order?
1. Log in your account via signed up email or click "continue with facebook" button.
2. Select the product you wish to purchase and add to cart.
3. View your cart and click "Checkout".
4. Key in your delivery details.
5. Select your preferred shipping method.
6. Choose payment method.
7. Click "PLACE ORDER NOW"
8. Made payment.
9. You will receive email notification for order update. Sit back and relax to wait your parcel deliver to your doorstep.
How am I sure my order is placed successfully?
You will receive a confirmation email once the order is placed successfully.
How to check my order status?
Find your email for status update or login your account to check order history.
- Payment status: Paid - your payment is confirmed
- Payment status: Pending - unpaid order, kindly click the order number and find "PAY" button to complete payment.
- Fulfilment status: Unfulfilled - Parcel not yet posted
- Fulfilment status: Fulfilled - Parcel already posted
** Upon your first purchase, system will auto generate an account for you. For first time login account on website, click "forgot your password" to set your password at login page (click here).
How long does it normally takes to ship out items once payment is made?
We process your order within 24 hours and will ship within the next 24 hours.
Item will be delivered to your doorstep the next 1-4 days (J&T express / Poslaju) / 3-8 working days (International).
If order might consists of backorder item (预售), whole order will be shipped upon arrivals of shipment, estimated date refer to the mentioned ETA.
You may find the ETA from product name, check your email invoice or logon your Closetmino account to find out order details.
Meanwhile, backorder status is updated from time to time at this link, feel free to check out.
I have purchased more than a week, but why my order remains unfulfilled?
Your order might consists of backorder item (预售), whole order will be shipped upon arrivals of shipment, estimated date refer to the mentioned ETA.
You may find the ETA from product name, check your email invoice or logon your Closetmino account to find out order details.
Meanwhile, backorder status is updated from time to time at this link, feel free to check out.
Can I request to hold on my parcel after payment?
I'm oversea.
I'm not available to sign parcel.
Don't post my order first, I want to combine order and enjoy free postage.
Yes, we may hold your parcel until further notice.
Kindly leave a remark (I want to hold my parcel until further notice) during place order and contact customer service at Instagram / Facebook / email to [email protected] for special arrangement.
Can I add on items / combine delivery?
While waiting my backorder parcel, can I add on items and combine delivery?
I have hold parcel, can I add on items and combine delivery?
Yes! Kindly place a new order and checkout with "Combine delivery" shipping method to exclude postage.
Accumulate orders RM150 (West Malaysia) / RM200 (East Malaysia) are entitled to enjoy free shipping. If you have paid the postage, kindly request store credit refund from customer service at Instagram / Facebook / email to [email protected].
Contact us anytime when you're ready for the parcels to be posted!
